Shipping Policy
Contiguous United States (48 States + D.C.)
Free Standard Shipping
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FREE 3–4 business day shipping available on all orders
Exception - Paid Shipping Applies To
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Tile backer boards
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Rates calculated at checkout
Express Shipping
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Next business day & 2 business day shipping available for most products
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Rates calculated at checkout
For express or overnight shipping on high-value orders, please contact sales@proluxmaterials.com for a custom quote.
Alaska & Hawaii
Free Economy Shipping
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FREE 10–14 business day shipping available on all orders
Exception - Paid Shipping Applies To
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Insulation boards
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Membranes
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Heating cable kits with membrane
Paid Standard Shipping
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PAID 4–6 business day shipping available on all orders
For express shipping to these areas, please contact sales@proluxmaterials.com for a custom quote.
Canada
Paid Economy Shipping
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PAID 6-10 business day shipping available on most orders
Exception - Shipping Quote Required For
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Tile backer boards
For express shipping to Canada, please contact sales@proluxmaterials.com for a custom quote.
Freight & Oversized Items
Large, oversized, or freight-class items may require LTL shipment. In such cases, delivery timelines and rates will be confirmed prior to shipment.
Order Processing Time
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Orders placed before 12:00 PM Eastern Time ship the same business day.
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Orders placed after 12:00 PM ET ship the same or next business day.
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Orders placed on weekends or federal holidays ship the next business day.
Return Policy
Free 100-Day Returns
We offer free returns within 100 days of purchase for products that are, unused, sealed, and otherwise in new, resaleable condition.
We will cover return shipping costs.
Exception
Return shipping is not covered for orders placed with special negotiated pricing.
Expedited Shipping Charges
Expedited shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product, please notify us within 30 days of delivery.
We will provide either a replacement product or a full refund on return.
How to Start a Return
You may request a return through our online return portal (link here), or by emailing sales@proluxmaterials.com, and we will provide a prepaid return label.
Refund Processing
Once your return is received, the product will be inspected and your refund will processed within 2 business days.