ProLux Materials LLC offers a 25-year limited warranty on all LuxHeat floor heating cables and mats, for any fault arising from manufacturing defects only. There is no other warranty, express or implied. The warranty period starts at the date of purchase of the LuxHeat product.
The 25-year limited warranty applies to LuxHeat floor heating cables and mats only - thermostats and any other components or accessories supplied with the LuxHeat floor heating cable or mat are covered by the manufacturer’s warranty of the component or accessory, not by ProLux Materials LLC.
ProLux Materials LLC will either repair or replace (at its sole discretion) a product with a factory fault free of charge.
ProLux Materials LLC does not accept any liability for any other costs related to the repair or replacement of the heating cable or mat, including, but not limited to, repair or replacement of the floor covering, labor, travel, and shipping.
This warranty is further subject to the following conditions:
The warranty does NOT cover:
Submitting a claim:
All claims must be in writing and submitted either by email to email@example.com or mailed to the registered business address of ProLux Materials LLC at the time of submitting the claim.
ProLux Materials LLC
620 Comanche Trail
Frankfort, KY 40601